Technology-Driven Strategies To Protect the Bottom Line

The last few years have impacted the way consumers shop permanently, with the rise of e-commerce presenting a particular challenge for how retailers manage returns. As the world settles into a new normal, omnichannel is set to stick, and retailer strategies to reduce and manage returns effectively during the holiday season will be even more important to protect the bottom line.

Key Takeaways: 

• • Learnings from holiday seasons during the pandemic
  • How omnichannel and BORIS (buy online, return in-store) add complexity to the returns issue and how technology can mitigate potential roadblocks
  • Why now is the time to act in order to ensure the best holiday experience for your customers
  • How reducing returns can improve peak season performance