The Future of Returns Management is Returns Reduction
BREAKOUT SESSION | Tuesday, 2/22/22, 10:45 am (CST)
Returns are retail’s worst-kept secret. With the rapid e-commerce acceleration in 2020, U.S. retailers faced a $425B problem—a problem that increased by 60% in 2021. When surveyed, retailers reported they believe they could reduce return rates by an average of 31%. The impact on profitability, customer experience, and environmental sustainability would be significant—so why aren’t retailers seizing the opportunity? This session will detail the size of the prize when it comes to reducing product returns and outline the challenges retailers must overcome to implement a sustainable returns reduction strategy.
