Consulting (2)

Returns Reduction

When Creating a Return Policy, Should You Use the Carrot or the Stick?

Two Unique Approaches to Return Policies It is not news that apparel returns are growing. Despite the estimations that 25% to 35% of all online...

Omnichannel

Don’t be Wary of Wearables

At CommercialWare, my first company, we pioneered what was then called, multi-channel retail. With roots in catalog mail-order and with the advent of...

Omnichannel

Omnichannel Fulfillment: Lynchpin in Retail

Introduction As Supply chains are reeling under increasing pressure from competition, omnichannel consumer expectations and the likes of Amazon...