Newmine Blog

Retail CFOs: Discover the Key to EBITDA Improvement in 30 seconds

Written by Jenny Gorlin | 8/7/19 3:59 PM

Customer Returns: Cost of doing business, or the biggest untapped opportunity to improve EBITDA?

The retail world of today offers a thin line between barely surviving and thriving. That’s why every dollar to the bottom line matters. Reducing customer returns can be crucial to determining which side of the line you fall on. Some quick facts:

  • At least 7 people handle returns during returns processing
  • Only 30% of retailers quantify the full cost of returns
  • At least 65% of returns are within control of the retailer

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