AUTHOR

Jenny Gorlin

Jenny is Newmine's Marketing Manager. Having recently completed her MSc. in Marketing at Trinity College, Dublin, Jenny brings a global perspective of consumer behavior and customer decision journeys. She's passionate about how omnichannel retail is being used today to create powerful customer experiences.

Stories by Jenny

Omnichannel

Employee Spotlight: Yasmine Sayed, Sr. Project Manager

Yasmine Sayed is running and talking on the treadmill. Fitting right in New York’s energetic Lower East Side vibe, Newmine’s Senior Consultant...

Jenny Gorlin Apr 10, 2019

Returns Reduction

When Creating a Return Policy, Should You Use the Carrot or the Stick?

Two Unique Approaches to Return Policies It is not news that apparel returns are growing. Despite the estimations that 25% to 35% of all online...

Jenny Gorlin Mar 11, 2019

Omnichannel

Should You Blame Your Customers For Your High Return Rates?

Sizing up 2018: The State of Retail Returns Returns have always been a necessary “evil” when it comes to running a retail business, and eCommerce, in...

Jenny Gorlin Mar 6, 2019

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Jenny Gorlin

Stories by Jenny

Employee Spotlight: Yasmine Sayed, Sr. Project Manager

When Creating a Return Policy, Should You Use the Carrot or the Stick?

Should You Blame Your Customers For Your High Return Rates?

Perspectives and thought leadership from retail visionaries.

Keep informed on retail industry and product returns insights so you can recover revenue and enhance your customer experience.